Customer Support

Need help with your IMThing device or account?

We provide support for device binding, login issues, subscription renewals, location updates, privacy requests, and account deletion. If you need help, contact our support team and we will guide you step by step.

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Support Information

This page is the official customer support page for IMThing services provided by ShangHai Yi Hui Co. Ltd.

Support Email
support@imobilething.com
Support Hours
Weekdays, 24 Hours
Company
ShangHai Yi Hui Co. Ltd.
Main Topics
Account, Device, Renewal, Privacy
For faster handling, include your account email, device IMEI, order number, and a short description of the issue in your support request.

How We Can Help

  1. Login and account issues: help with sign-in problems, account recovery, or switching to a new phone.
  2. Device setup and binding: guidance for adding a device, binding by IMEI, and checking device status.
  3. Subscription and renewal: questions about paid service plans, order status, and renewal activation.
  4. Location and tracking issues: troubleshooting delayed updates, offline devices, or inconsistent positioning.
  5. Privacy and account deletion: help with deletion requests, personal data questions, and privacy concerns.

Account Deletion

If you want to close your account and request data deletion, use the in-app deletion path first whenever possible.

  1. Open the app and sign in to your account.
  2. Go to Profile > Settings > Delete Account.
  3. Follow the confirmation steps shown in the app.
  4. If you cannot access the app, email support@imobilething.com and include your account email and device IMEI if available.
Some records may be retained when required for security, dispute handling, transaction records, or compliance with applicable law.

Frequently Asked Questions

  1. How do I add or bind my device? Sign in to the app, open the device page, and add the device using its IMEI or the setup method shown in the app.
  2. Why is my device location delayed or not updating? Check the device battery, SIM or network availability, signal strength, and whether the device appears online in the app.
  3. How do I renew my device service? Open the renewal or subscription section in the app, choose the correct plan for your device IMEI, and confirm that payment has completed successfully.
  4. I changed phones. Can I still use my account? Yes. Sign in on the new phone with the same account. If you cannot log in, contact support for help.
  5. How do I request privacy help or deletion? Use the in-app delete account path or email support for account deletion, privacy requests, data access, or correction questions.